Returns And Cancellations Policies

At KalaPreeta, Your Satisfaction Matters

Every KalaPreeta piece is thoughtfully selected and carefully packed before it reaches you. We hope you love every purchase. If something isn't right, we're here to help.

Order Cancellation

You may cancel your order before it has been dispatched.

Once an order has been packed or shipped, it can no longer be cancelled.

To request a cancellation, please contact us as soon as possible with your:

  • Order Number
  • Registered Email Address
  • Contact Number

If your cancellation request is approved before dispatch, your refund will be processed to your original payment method within 5–7 business days.

Returns

We currently accept returns only under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.

To request a return:

  • Contact us within 48 hours of delivery.
  • Share your Order Number.
  • Attach clear photos or a short video showing the issue.
  • Our team will review your request and respond within 2 business days.

Conditions for Return

To be eligible for a return, the item must:

  • Be unused and unworn.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Show no signs of washing, alteration, perfume, or stains.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and quality reasons, we are unable to accept returns or exchanges for:

  • Products purchased during sale or promotional offers (unless damaged or incorrect)
  • Items that have been worn, washed, altered, or used
  • Products returned without original tags or packaging
  • Return requests raised after the specified timeline

Exchange Policy

At present, we do not offer direct exchanges.

If you receive a damaged, defective, or incorrect item, we will arrange a replacement (subject to stock availability). If a replacement is unavailable, a full refund will be issued.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Please allow 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.
  • For prepaid orders, the refund will be processed after deducting a 5% payment processing charge, wherever applicable.

Shipping charges, COD charges, convinience fees if any, are non-refundable .

Return Shipping

If the return is approved because of:

  • Damaged product
  • Wrong product delivered
  • Manufacturing defect

Currently, reverse pickup service is not available, and customers are requested to self-ship approved return parcels.

We recommend using a reliable courier service and sharing the tracking details once dispatched.

Need Help?

If you have any questions regarding returns or cancellations, we're happy to assist.

Email: connect@kalapreeta.com

WhatsApp: +91 9970155888

Customer Support Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

A Note to Our Customers

Every KalaPreeta creation is handled with care before it reaches you. We appreciate your understanding of our policies, which help us maintain the highest standards of quality while ensuring a fair experience for every customer.

Thank you for shopping with us.

KalaPreeta by Priyanka

Love for Art. Woven into Fashion.